How we protect your privacy on wan-tech.com and/or wpluserp.com and when you use our services.
WANTECH Innovation Technology Ltd and its
affiliates offer many services to help you run your business, including a
platform to host your own Odoo Enterprise and/or Wplus ERP (hereforth known as W+ERP) database.
As part of running those services we collect data about you and your business.
This data is not only essential to run our services, but also critical for the
safety of our services and all our users.
This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is
directly provided by our users when they register and use our services. Other
data is collected by recording interactions with our services.
Account & Contact Data:
When you register on our website to use or download one of our
products, or subscribe to one of our services (W+ ERP lite, W+ ERP,
or any other producs
etc.), or fill in one of our contact forms, you voluntarily give us
certain information. This typically includes your name, company name,
email address, and sometimes your phone number, postal address (when
an invoice or delivery is required), business sector, as well as
a personal password.
We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.
Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone), and any information you choose to share with us, in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details, as required to fulfil our legal obligations and personnel management requirements.
We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: yourIP address, the time and date of your visit, yourbrowser version and platform, and the web page that referred you to our website.
Customer Database: When you subscribe to an Odoo Enterprise and/or W+ERP Cloud service and create your own Odoo Enterprise or W+ERP database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.
Similarly, when you upload an on-premises database to the Odoo Enterprise and/or W+ ERP website, you own the data in it.
This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc . We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
How we use this information
Account & Contact Data:
We use your contact information in order to provide our
services, to answer your requests, and for billing and account management reasons.
We may also use this information for marketing and communication purposes (our
marketing messages always come with a way for you to opt-out at any time). We
also use this data in aggregated/anonymised form in order to analyse service
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event, for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using Odoo Enterprise and/or W+ ERP or otherwise asked to be contacted by a Odoo Enterprise and/or W+ERP service provider, we may also transfer your name, email address, phone number and company name to one of our official partners in your country or region, for the purpose of contacting you to offer their local assistance and services.
Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Acceptable Use Policy
à Usage of W+ERP Cloud Services is subject to this Acceptable Use Policy (AUP). This AUP is incorporated by reference into, and governed by the W+ERP Subscription Agreement between you (Customer) and Wantech Innovation Technology Limited. Customers who are found to be violating these rules may see their subscriptions suspended without prior notice. The subscription fees will usually not be refunded.
You may not use W+ERP services for storing, displaying, distributing or otherwise processing illegal or harmful content. This includes:
- Illegal Activities: promoting gambling-related sites or services, or child pornography.
- Harmful or Fraudulent Activities: Activities harmful to others, promoting fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming), or engaging in other deceptive practices.
- Infringing Content: Content that infringes the intellectual property of others.
- Offensive Content: Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
- Harmful Content: Malicious and malware content, such as viruses, trojan horses, worms, etc.
- Spam Content: Content that is published for "black hat SEO" purposes, using tricks such a link building / link spam, keyword spam, in order to exploit the reputation of Odoo services for promoting third-party content, goods or services.
You may not use W+ERP services for spamming. This includes:
- Unsolicited messages: sending or facilitating the distribution of unsolicited bulk emails and messages, either directly via Odoo Cloud or indirectly via third-party email services. This includes the use of bulk emails lists. Any mass-mailing activity is subject to the applicable legal restrictions, and you must be able to show evidence of consent/opt-in for your bulk email distribution lists.
- Spoofing: sending emails or messages with forged or obfuscated headers, or assuming an identity without the sender's permission
You may not attempt to compromise W+ERP services, to access or modify content that does not belong to you, or to otherwise engage in malicious actions:
- Unauthorized access: accessing or using any W+ERP system or service without permission
- Security research: conducting any security research or audit on W+ERP systems without written permission to do so, including via scanners and automated tools. Please see our Responsible Disclosure page for more information regarding WANTECH security research.
- Eavesdropping: listening to or recording data that does not belong to you without permission
- Other attacks: non-technical attacks such as social engineering, phishing, or physical attacks against anyone or any system
You may not abuse the resources and systems of W+ERP. In particular the following activities are prohibited:
- Network abuse: causing Denial of Service (DoS) by flooding systems with network traffic that slows down the system makes it unreachable, or significantly impacts the quality of service
Unthrottled RPC/API calls
sending large numbers of RPC or remote API calls to our systems without
appropriate throttling, with the risk of impacting the quality of service
for other users.
Note: W+ERP provides batch APIs for imports, so there should be no need for this. Throttled calls are typically acceptable at a rate of 1 call/second, with no parallel calls. Exceptions may be authorized on a case-by-case basis – please contact us if you think you need one.
- Overloading : voluntarily impacting the performance or availability of systems with abnormal content such as very large data quantities, or very large numbers of elements to process, such as email bombs.
- Crawling: automatically crawling resources in a way that impacts the availability and performance of the systems
- Attacking: using the W+ERP services to attack, crawl or otherwise impact the availability or security of third-party systems
- Abusive registrations: using automated tools to repeatedly register or subscribe to W+ERP services, or registering or subscribing with fake credentials, or under the name of someone else without their permission.
Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Odoo Enterprise and/or W+ERP database.
Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy, in order to keep our services secure.
Accessing, Updating or Deleting Your Personal Information
Account & Contact Data:
You have the right to access and update personal data you have
previously provided to us. You can do so at any time by connecting to your
personal account on wplueserp.com. If you wish to permanently delete your
account or personal information for a legitimate purpose, please contact our
Helpdesk to request so. We will take all reasonable steps to permanently delete
your personal information, except when we are required to keep it for legal
reasons (typically, for administration, billing and tax reporting reasons).
Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.
Customer Database: You can manage any data collected in your databases hosted on wplueserp.com at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations. You may also request the deletion of your entire database via your control panel, at any time. When you use the W+ERP Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you.
Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.
In order to support our operations we rely
on several Service Providers. They help us with various services such as
payment processing, web audience analysis, cloud hosting, marketing and
Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.
Here is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them:
Payment processing on wpluserp.com
Shared with Paypal
: Order details (amount, description, reference), Customer
name and email
Infrastructure and hosting, DDOS Protection
Hosted by AliCloud : Production data from wpluserp.com and its affiliate services, including Customer Databases.
Anonymous website audience analysis
Shared with Google Analytics : Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information)
Calendar data syncrhonisation
Shared with Google Calendar: Any contact and personal information entered by the user for calender purposes
Email sending services
Shared with SendGrid : Any contact and personal information entered by the user for email sending services
WhatsApp business solution provider
Shared with Woztell: Any contact and personal information entered by the user for Whatsapp business solution services
Account & Contact Data
: we will only retain such data as long as necessary for the
purpose for which it was collected, as laid out in this policy, including any
legal retention period, or as long as necessary to carry out a legitimate and
reasonable promotion of our products and services.
Job Application Data: If we do not hire you, we may keep the information you provide for up to 2 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data : we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Database : we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the W+ERP Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the W+ERP Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request.
Safety Retention Period:
As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your database (Customer Database), or if you delete your entire database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.
We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.
Hosting Locations : Customer databases are hosted in the W+ERP data center closest to where they are based: Hong Kong or Singapore. Customers can request that their data be moved to one of the other data centers.
Backup Locations : We utilize a "Triplicate technology", which automatically stores all of the data copies across different servers and provide 99% data reliability for Elastic Compute Service(Server) instances.
Backups are are replicated in an additional separate server in order to meet our Disaster Recovery objectives, see our Cloud Hosting SLA.
Third Party Disclosure
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.
small bits of information sent by our servers to your computer or device when
you access our services, and unique to you. They are stored in your browser and
later sent back to our servers so that we can provide contextual content. We
use them to support your activities on our website, for example your session
(so you don't have to login again) or your shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
WANTECH Innovation Technology Limited
Room 1105, 11/F, Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon.,